Why is My Polaris Pool Cleaner Not Moving? – 5 Reasons and 6 Solutions to Fix the Problem


why polaris pool cleaner not moving

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A clean pool with sparkling water attracts almost every swimming pool lover.

People love to spend their leisurely hours by the pool with their loved ones.

However, we all know that maintaining the pool clean is not an easy job to perform.

It demands hours of hard work and proper planning in advance.

Thankfully, we have automated or robotic pool cleaner at our disposal to make our life easier and headache free.

Reliable pool cleaners such as Polaris Neo Robotic Pool Cleaner are extremely efficient, self-operating, and user-friendly by nature.

All these features make them instantly popular among pool owners.

People can devote their time and energy to other work while these cleaners do their job in silence.

Click Here to Get the Best Quality Polaris Neo Robotic Pool Cleaner Online.

To get the best working results, you should follow all the instructions provided in the user manual.

But in many cases, we tend to forget the guidelines and it may result in malfunction of the machine later on.

Actually, not all swimming pools require regular cleaning.

The frequency of its cleaning depends on two factors.

Firstly, the pools which are regularly used need daily cleaning because of collection of the trapped dirt inside the pool.

Secondly, the pool which is surrounded by trees and grasses demands regular cleaning.

Debris from trees and grasses get accumulated inside and around the pool water.

Therefore, such pools require frequent cleaning.

The large pools require longer hours for cleaning.

The same can be said for pools that bring more water debris.

For such types of inground pools, most pool cleaners need around 1 to 6 hours of cleaning on a daily basis.

However, one of the common issues faced by Polaris pool cleaner users is that sometimes, this Polaris pool cleaner does not move as intended.

If such incidents happen, you don’t have to worry a lot.

The most important cause that obstruct the motion of Polaris pool cleaner is the disconnected internal tubes.

Polaris pool cleaners consist of tubes inside them.

These tubes are responsible for maintaining air pressure inside the cleaning section.

Sometimes, they get disconnected.

Then the air pressure inside the cleaner reduces.

This sudden decrease in internal air pressure may restrict the motion of Pool cleaners.

Other main reasons behind this issue can be attributed to the causes such as a broken pump, drive belt malfunction, damaged or broken hose, problem in Quick Disconnect and backup valve.

Once you diagnose the main problem, then you can fix the issue quickly.

Once you apply the right solution, then you can easily solve the Polaris pool cleaner not moving issue.

I will discuss about these main reasons behind Polaris pool cleaner not moving in the following section.

I hope you will read this article till the end to understand all the causes and then implement the right solution to fix the problem asap.

5 Main Reasons Why Polaris Pool Cleaner Does Not Move

We all know that the main purpose of getting a swimming pool cleaner is to maintain the cleanliness of your swimming pool.

So, un-disrupted movement of your pool cleaner is the most basic and fundamental requirement.

Polaris pool cleaners are equipped with high efficiency and smooth movement.

These features make them one of the highest performing pool cleaners in the market.

But like all devices, it may sometimes cause trouble if not maintained properly.

Sometimes, due to lack of proper cleaning and maintenance, Polaris pool cleaner pauses or does not move as expected.

If such a situation arises, it can easily be tackled if you know the root cause.  

I have listed 5 main reasons that cause this problem.

Reason 1: Broken Pump

When your pool cleaner suddenly stops moving, you need to first check its filter and the pump.

If both of them are ok, then the faulty booster pump can be the reason behind lack of the movement.

Reason 2: Faulty Quick Disconnect and Clogged Screen

Quick disconnect is a small part that connects the hose with the return jet of your Polaris pool cleaner.

If it breaks down, it can create an imbalance in internal pressure.

This obviously disrupts the movement of the machine.

Inside the quick disconnect, a small screen is present.

The function of this screen is to stop debris from entering inside the pool cleaner.

If this screen gets clogged, the pool cleaner often sends a warning signal by freezing itself.

Reason 3: Leaky Float Hose and Backup Valve  

The clean water from the pool cleaner flows through the float hose.

Any leak in this float hose disrupts the pressure inside the cleaner.

This can cause the cleaner machine to stop moving and not working at all.

The backup valve is responsible for propelling the cleaner forward.

It, thus, aids the cleaning process.

Any leak in the backup valve usually leads the machine to stop moving forward.

Reason 4: Faulty Drive Belts

Like a traditional vacuum cleaner, Polaris pool cleaners also have drive belts.

They are responsible for turning the wheels of the cleaner.

So naturally, any damage to the belts might cause the cleaner to stop moving.

To check the broken drive belts, you need to lift the cleaner from the base.

After that, check the wheel movement.

If they are not moving, it means the machine has a broken drive belt and you need to fix it asap to solve the main machine problem.

Reason 5: Tangled Pool Cleaner Hose

The tangled hose of the Polaris Pool Cleaner will often restrict its movement and it will stop moving when the hose gets some damage due to tangling or any other issue.

This tangling of the hose problem is mainly caused by:

A. Improper length of hose.

B. Hard and inflexible cable and hose.

C. Fault in ball bearings of swivel connectors.

D. Wrong wheel RPM speed of cleaner.

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6 Simple Solutions to Solve the Problem of Polaris Pool Cleaner Not Moving

So far, I have already discussed 5 root causes why a Polaris pool cleaner usually stops moving forward.

Now, let us see how can we troubleshoot them one by one.

Solution 1: Replace the Broken Pump

If the booster pump is broken, it is advisable to replace it.

You can fix it somehow.

However, I highly recommend you to replace it with the new one.

Because it often takes more time and incur more expenses if you try fixing the older pump.

You can easily buy them at your local stores or at online stores.

Click Here to Get the Best Quality Polaris PB4-60 Booster Pump for Your Pool Cleaner.

Solution 2: Fix Faulty Quick Disconnect and Clogged Screen

The screen of quick disconnect needs to be removed when clogged.

After removal, dump the debris from it. Then rinse it properly.

You can fix it again after the process is over.

But in case of a broken disconnect, there is no way to fix it.

You will need a replacement for sure if you find it broken.

They are easily available in your local market as well as at online stores.

Click Here to Get Polaris Pool Cleaner’s Quick Disconnect Replacement Part.

Solution 3: Get New Drive Belts if Broken  

Replacement is the only way to mend broken drive belts.

The market will offer you plenty of options.

You just need to select the right choice for your specific cleaner model.

I recommend to choose the drive belt from the comfort of your home.

It will undoubtedly save lots of your time and energy.

Click Here to Use Best Quality Drive Belt for Your Polaris Pool Cleaner.

Solution 4: Fix Leaky Float Hose and Backup Valve

A leak in the float hose can be temporarily sealed by waterproof tapes.

But as per my experience, it will not last longer.

However, you can replace the nozzle which may solve the issue.

A leaky backup valve spreads water continuously.

Only a new part can stop the issue.

Sealing or tapping the leak is not the viable solution here.

Therefore, I recommend getting new backup valve when you see the older backup valve is not working properly.

Click Here to Get New Replacement Backup Valve for Your Polaris Pool Cleaner.

Solution 5: Reattach Disconnected Internal Tubes   

In this case, you need to first open the pool cleaner to check the connections of the internal tubes.

If there are any loose connections, then you must reattach them properly.

In case, they do not hold up long, a hose clamp is needed.

It helps them to remain in place.

Solution 6: Untangle the Tangled Pool Cleaner Hose

If you see the cleaner hose is tangled, then you first need to find out why it got tangled.

In case of improper hose length, check the exact size required.

To do so untangle the hose first.

If it is too long, then you may have to cut it as per requirement and fix it again.

For hard inflexible hoses and cables, stretching them may do the trick.

Choose any sunny day. Then, completely disconnect the power cable and float hose.

Stretch them to remove any tangles present.

Keep them exposed to sunlight for a couple of hours.

It will soften the plastic and make them flexible.

The ball bearings in swivel connectors control the flexibility of the hose.

If they cannot move, the connector will not rotate.

The hose, thus, will not move smoothly.

This may result in tangles in the hose.

To prevent such occurrences in future, you can apply waterproof grease.

 If it does not sustain, then replacement is the only solution.

The wheel RPMs of Polaris pool cleaners should be between 28 to 32 RMP.

You need to check if it is within the speed limit or not.

To examine it, the pool cleaner should be submerged and turned on.

Then, you need to count the rotation of wheels per minute.

In case of any discrepancies, you can adjust it as per the instructions provided in the user manual of the Polaris pool cleaner.

3 Steps to Properly Adjust Your Polaris Pool Cleaner

A pool cleaner can perform its task well if its adjustments are perfect.

There are many points to follow for its correct adjustments.

For that, you need to follow every point mentioned in its user manual.

A well-tuned pool cleaner ensures optimum efficiency while it cleans your swimming pool.

The three steps for proper adjustment of your Polaris pool cleaner are mentioned as follows.

Step 1: First thing you need to do is to make sure that the proper hose length is maintained.

It should neither be too long nor too short.

Step 2: Secondly, wheel RPMs should be checked before use.

The speed should be adjusted as per the user manual of your pool cleaner.

Step 3: Thirdly, the user guide must be strictly followed for the jet adjustment of the pool cleaner.

It helps to maintain its smooth movement.

2 Steps to Follow When Polaris Pool Cleaner Not Staying on the Bottom

When Polaris Pool Cleaner does not stay at the bottom, you only have to follow the two steps mentioned below.

Step 1: Firstly, check the wheel RPMs of your pool cleaner.

If it is more than 32 RPM, then its adjustment is required.

You need to unscrew the pressure relief valve.

It will reduce the flow of water inside the cleaner.

Check the installation of the blue restrictor disc in UWF (Universal Wall Fitting).

It helps to reduce its water flow.

To reduce the water flow further, install the red restrictor disc.

Step 2: Secondly, you need to verify the motion of the backup valve.

To do this, hold the valve out of water. Then observe the jet.

Ideally, every 3 ½ minutes it should come on and off.

Why is My Polaris Pool Cleaner Tail not Moving?

Polaris Pool Cleaners are generally very efficient in pool cleaning.

But sometimes, it may give you hard time.

The non-movement of Polaris pool cleaner tail is a common issue that most Polaris pool cleaner owners face at some point of time.

If such a situation happens, then you need to observe your cleaner machine for the following potential reasons.

1. The flow of water is blocked by a sweep hose scrubber.

2. Screws in tail sweep adjustments are too tight.

3. Presence of leaks or holes in the tail.

4. The temperature of the water is too cold.

5. Clogged hose.

6. Presence of debris in the cleaner.

7. The pump or filter pressure is very low.

8. Old or damaged tail.

9. Holes for water flow to the tail are too small.

You will have to carefully check your machine and assess it for the potential root cause that is causing the tail related problem.

Once you find the main cause, then it becomes easier to address the problem and fix it quickly in time.





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